We have over 20 years' experience in eliciting and mapping 'as-is' and designing 'to-be' processes and driving process implementation. We have considerable SIAM experience (service design, processes and target operating models) and have excellent knowledge of industry best practices and standards, including ITIL and ISO 9000 series, and their practical application. Our approach includes: facilitating workshops; defining requirements; documenting processes; implementation; measurement and continuous improvement.
Providing organisations with an overall framework for aligning processes with their business needs. Our approach includes: developing the enterprise process model; designing the system architecture and implementing the system using our Process and Project Management approaches.
Managing projects using a common sense approach drawn from experience of standard methodologies including Prince2. Our approach includes: developing project documentation; project planning; tracking progress, risks and issues and managing the project team.
Helping organisations transfer disparate sources of information into accessible knowledge that enables everyone to do their job more effectively. Our approach includes: locating sources of information; identifying ownership; defining knowledge requirements; classifying and structuring information and implementing a knowledge management system in-line with our Project Management and Business Analysis approaches.
Supporting the organisation to specify and develop or procure tools to support their process or knowledge management requirements. Our approach includes: requirements gathering and documentation; ensuring that proposed solutions meet the requirements; solution and vendor selection and definition and conduct of acceptance testing.
Designing, developing and delivering training to support all of the service offerings.