Rhys has extensive experience of process consultancy. He has worked on a variety of process re-engineering, ISO 9000, ITIL, Target Operating Model and SIAM projects in the Banking and Finance, Telecommunications, Utilities, Oil and Gas, Manufacturing and Retail Property sectors.
Rhys is ITIL qualified, has a broad experience of eliciting and mapping ‘as-is’ and designing ‘to-be’ processes and driving process implementation and is an experienced process consultant. He has knowledge and experience of industry best practices and standards, including ITIL and ISO 9000 series, and their practical application, is an effective communicator, influencer and negotiator with proven experience of facilitating workshops and meetings and has built up a substantial library of best practice Service Management processes.
Some of his major achievements have been:
Michael is an experienced and skillful Transformation Programme Director with a strong track record in delivering people, process and technology enabled change. He uses a clear and structured approach to ensure clearly defined benefits are delivered and realised on time and to budget. He is often called upon to recover and turn around failing programmes, contracts and teams.
Some of Michael's key achievements have been:
Simon is a knowledge, information, document and content management specialist and has worked in knowledge, information, document and change management for over 15 years in the NHS and Government, Oil and Gas, Retail Construction, Telecommunications and Research sectors.
Simon has a real passion for helping people share information and knowledge, through projects, to analyse a company’s information and knowledge needs and matching them to the appropriate solutions, people and processes.
He has implemented knowledge bases, wikis, intranets, extranets, client knowledge, knowledge management, cloud, scanning and document management systems and processes into companies including Tesco Property Services, Northants County Council, Independent Police Complaints Commission, NHS, energy companies and BT.
Simon is extremely organised and passionate about usability and an avid follower of the Getting Things Done (GTD) methodology. He has built his own personal task management system in Nozbe (which he introduced into the NHS) and has a personal document management system in Evernote that has allowed him to go paperless at home.
Simon lives in Birmingham and can work anywhere in central England including London, Midlands and Manchester.