Rhys has extensive experience of process consultancy. He has worked on a variety of process re-engineering, ISO 9000, Target Operating Model and SIAM projects at Barclays, SWIFT, NatWest, Electrolux, AMT-Sybex, BT, Friends Provident, Zurich, BG Group, British American Tobacco, Experian, Jupiter Fund Management Plc, Telefónica O2, Allied Irish Bank, Deutsche Bank, Aldermore Bank, Old Mutual Wealth and Southern Water. Rhys also managed a multi-million pound project at Tesco Property Services, to develop and implement a web-based knowledge management system.
He has worked on several SIAM projects:
Some of his other major achievements have been:
Rhys has the ISEB Foundation Certificate in IT Service Management (ITIL), a wide experience of eliciting and mapping ‘as-is’ and designing ‘to-be’ processes and driving process implementation and is an experienced process consultant.
He has knowledge of industry best practices and standards, including ITIL and ISO 9000 series, and their practical application, is an effective communicator, influencer and negotiator with proven experience of facilitating workshops and meetings and has built up a substantial library of best practice SIAM and ITIL-type processes.